# DE Core Capabilities

Your Digital Employee combines the speed and reliability of automation with human-like reasoning and context awareness. It can:

* **Identify itself** with a name, email, and job title
* **Take action** using integrated tools (email, calendar, documents)
* **Think and adapt** by breaking down complex requests, asking for clarification, and learning from memory
* **Delegate to specialists** for complex workflows
* **Operate safely** under governance controls with human oversight

By understanding these core capabilities, you can confidently collaborate with your DE as a trusted member of your team.

***

### 1. Identity: Who Your Digital Employee Is

Every Digital Employee has a professional identity, just like a human colleague:

#### **Name**

Your DE has a recognizable name (e.g., "Claudia"), making it easy to refer to naturally in conversations—just say "Ask Claudia" instead of using technical IDs.

#### **Email Address**

Each DE has its own corporate email address (e.g., `de.claudia@gdplabs.id`). This allows it to:

* Send and receive official work emails
* Participate in calendar invitations as an organizer or attendee
* Integrate with access control systems

#### **Language**

Your DE can be configured to communicate in a specific language, ensuring seamless collaboration with global teams. All its messages, reports, and emails will be in the language you set.

#### **Job Title**

The DE's job title (e.g., "HR Recruiter Assistant") clearly defines its role and helps colleagues understand its responsibilities and limitations.

#### **Job Description**

A summary of what the DE can do helps you know when to involve it. For example: "Assists with recruitment processes, including CV screening, interview scheduling, and candidate communication."

#### **Job Instructions**

Behind the scenes, your DE follows explicit operating procedures that define:

* What actions it can take independently
* When it should ask for help
* What information it must never share

***

### 2. Tools: How Your Digital Employee Takes Action

DEs use **Tools**—individual integrations with enterprise systems—to perform specific tasks.

#### **Single Tool Execution**

Your DE can execute discrete actions through integrated APIs, such as:

* Sending an email via Gmail
* Creating a calendar event via Google Calendar
* Querying a database

**Example:** When scheduling an interview, the DE uses the Google Calendar tool to check availability, the Gmail tool to send the invitation, and a database tool to retrieve candidate details.

**Key Features:**

* Tools have clear inputs and expected outputs
* Errors are handled gracefully (e.g., timeouts trigger fallback actions)
* All tool usage is logged for transparency

#### **Pre-Built Tool Integrations**

Your DE comes with ready-to-use integrations for common enterprise systems, including:

* **Google Drive** – File storage and retrieval
* **Google Mail** – Email management
* **Google Docs** – Document creation and editing
* **Google Calendar** – Event scheduling

**Built-in Tools** include specialized utilities like:

* GitHub search (commits, issues, pull requests)
* PDF/DOCX readers
* Web search
* Python code execution
* Data validation tools

**Benefits:**

* Saves development time—integrations are pre-built and tested
* Uses secure OAuth 2.0 authentication with minimal permissions
* Includes documentation and health checks

#### **PDF Generation & Email Distribution**

Your DE can generate PDFs from Markdown documents and send them via email.

**Example:** Creating a report from notes and distributing it to stakeholders.

**Capabilities:**

* Convert Markdown to PDF while preserving structure
* Send emails with PDF attachments
* Track delivery status (sent/failed) per recipient

***

### 3. Agents: Delegation to Specialists

Your DE can delegate tasks to specialized subordinate agents.

#### **Subordinate Agent Delegation**

For complex workflows, the main DE delegates to specialists with focused expertise.

**Example:** When evaluating a CV, the main DE delegates to `cv_eval_agent` (the specialist), receives the score back, and decides whether to proceed with an interview.

**Key Features:**

* Structured task handoff with clear input/output
* Full audit trail (main DE → specialist → result)
* Graceful error handling (timeouts trigger escalation)

#### **Configurable Maximum Steps**

To prevent infinite loops, the system limits delegation depth (default: 5 levels).

**Example:** If Agent A delegates to Agent B, which delegates back to Agent A, the system terminates with a clear error.

#### **Minutes of Meeting (MoM) Agent**

A specialized agent automatically generates and distributes meeting minutes.

**Workflow:**

1. Retrieves meeting summary from Meemo (meeting recordings platform)
2. Extracts key points, decisions, and action items
3. Formats into a standardized MoM document (DOCX/PDF)
4. Distributes via email to all participants

**Example:**

* **After a weekly team meeting**, the MoM agent generates a PDF titled "MoM\_Weekly\_Team\_Sync\_2025-01-20.pdf"
* **Email subject:** "\[MoM] Weekly Team Sync - 2025-01-20"
* **Email includes:** Brief summary, action item highlights, and attached PDF

**Key Features:**

* Applies company branding (logos, formatting)
* Handles incomplete data by escalating to supervisor
* Logs all actions for compliance

***

### 4. Memory & Cognition: How Your Digital Employee Thinks

Your DE doesn't just execute commands—it reasons, learns, and adapts.

#### **Request Decomposition**

Your DE can break down complex instructions into clear, ordered steps.

**Example:**

* **You say:** "Schedule a 30-minute interview with the candidate next week and send me confirmation."
* **DE breaks it down:**
  1. Look up the candidate's calendar
  2. Find a 30-minute slot next week
  3. Create a calendar event
  4. Send calendar invites
  5. Send email confirmation

#### **Tool & Skill Selection**

The DE automatically selects the right tools for each step.

**Example:** For arranging a meeting, it uses:

* Calendar Lookup tool → Check availability
* Event Creation tool → Create the meeting
* Email tool → Send confirmation

#### **Ambiguity Handling**

When a request is unclear, your DE asks for clarification instead of guessing.

**Example:**

* **You say:** "Schedule a meeting with Alex next week."
* **DE responds:** "I found two people named Alex (Alex Tan and Alex Garcia). Which one should I invite? Also, how long should the meeting last?"

#### **Escalation**

When the DE encounters a problem it can't solve (e.g., tool errors, unresponsive users, security constraints), it escalates to a human supervisor.

**Example:**

* **Situation:** Urgent meeting request, but you haven't responded to clarification questions for 4 hours.
* **DE Action:** Sends a summary to your supervisor: "I could not complete the urgent meeting request due to ambiguity. The user is unresponsive. Please intervene."

#### **Knowledge Base Access**

Your DE retrieves information from configured documents and policies to provide accurate, fact-based answers.

**Example:**

* **You ask:** "What is our paternity leave policy?"
* **DE responds:** "According to the Employee Handbook (Section 5.3), eligible employees receive 2 weeks of paid paternity leave."

**Key Features:**

* Cites sources (document name, section, page)
* Indicates when information is unavailable
* Respects access permissions (you only see what you're authorized to view)

#### **Private User Memory**

Your DE remembers your personal preferences privately—no one else can access them.

**Example:** You tell the DE: "When summarizing my daily emails, always list the ones from the engineering lead first." The DE applies this only to your summaries.

#### **Shared Team Memory**

Your DE also stores information meant to be shared across your team.

**Example:** After a meeting, your manager says: "The Q3 report deadline has moved to October 15th." Later, when another colleague asks, "When is the Q3 report due?", the DE correctly responds with the updated deadline.

**Private vs. Shared:**

* **Private:** Personal preferences, health details, financial matters
* **Shared:** Work updates, team logistics, organizational policies

***

### 5. Governance: Security & Oversight

#### **Governance Module** (Details in separate technical documentation)

Your DE operates under strict controls:

* **Role-Based Access Control (RBAC):** Only accesses tools it's authorized to use
* **Guardrails:** Prevents harmful actions (e.g., won't share personal contact information)
* **Audit Logs:** Every action is recorded for transparency
* **Human-in-the-Loop (HITL):** Escalates critical decisions to supervisors