> For the complete documentation index, see [llms.txt](https://gdplabs.gitbook.io/glchat/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gdplabs.gitbook.io/glchat/organization-admin/how-to-guides/user-management.md).
# User Management
You can manage users from this menu. Here, you can create, edit, or delete users, as well as assign roles such as regular users or system-level administrators.
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## Create New User
To create a new user, click **New User** and complete the required fields to register the account and define the login method.
#### 1. Login Method
Choose how the user will log in to the system:
* **Username:** The user logs in using a username and password.
* **SSO (Single Sign-On):** The user logs in using corporate or SSO credentials (e.g., company email).
#### 2. User Details
**If Using Username Method:**
* **Account:** Enter the username the user will use to log in.
* **Full Name:** Enter the user’s full name.
* **Email (Optional):** Enter the user’s email address if required.
* **Password:** Enter a password that meets the system’s password policy requirements.
**If Using SSO Method:**
* **Account:** Enter the email address the user will use for SSO login.
* **Full Name:** Enter the user’s full name.
* **Email (Optional):** Enter the user’s email address if required.
#### 3. Role
Assign a role to define the user’s access level:
* **App User:** Access to the GLChat project interface only.
* **Global Admin:** Full multi-tenant access across all organizations.
* **Organization Admin:** Full access to all Admin Dashboard settings within the organization.
* **System Admin:** Manages GLChat project, Knowledge Base, AI Agents, Connector, and Audit Logs.
* **Technical Admin:** Manages LLM models and pipeline presets used by GLChat project.
* **User Admin:** Manages user accounts, roles, permissions, and user management settings.
#### 4. Status
Select the user’s account status:
* **Active** – The user account is enabled.
* **Inactive** – The user account is disabled.
After completing all required fields, click **Save** to register the user or **Cancel** to discard changes.
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## View and Edit Users Detail
To view or update a user’s information, click the **Edit** icon on the **User Management List** page. Make the necessary changes, then click **Save** to apply them or **Cancel** to discard.
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## Unblock User
If a user enters the wrong password three times, the account will be automatically locked. To unblock the user, click the **Lock (Unlock)** icon in the **Action** column. The user will then be able to log in again.
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## Delete User
To delete an user, click the **Trash** icon in the Action column. A confirmation pop-up will appear, click **Delete** to confirm or **Cancel** to abort the action.
{% hint style="info" %}
Deleting a user who still has access to an project will immediately revoke their access.
{% endhint %}