CATAPA Uptime SLA

CATAPA targets 99% uptime per month. Exclusions include:

• Scheduled maintenance on Saturday and Sunday, 00:00 – 06:00 WIB.

• Force majeure events such as:

  • Cloud platform or network provider disruptions (AWS, GCP, etc.)

  • Local, national, or international network issues

  • Actions by third parties that intentionally cause service disruption (e.g., DDoS)