Smart FAQ Generator

To access this menu, go to the sidebar and select Knowledge Base > Edit Knowledge Base.

This feature enables admins to create and manage a list of frequently asked questions (FAQs) derived from the application’s knowledge base. The FAQs appear in the Question Library of the associated application.

To improve performance, the system uses caching, ensuring that when users ask similar questions, responses are delivered instantly from stored data.

• Phase 1: FAQs are entered manually by admins.

• Phase 2 (Coming Soon): FAQs will be automatically generated from the knowledge base.

This feature improves the discoverability of common queries, speeds up response time, and provides users with reliable starting points for their conversations.

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View Smart FAQ Generator

In Phase 1, admins can manually add FAQ entries. Each question will trigger an AI-generated answer from the selected LLM. The generated response is cached, allowing similar user queries to be answered faster.

Admins can also configure the cache time-to-live (TTL) based on system requirements, determining how long cached answers remain active for reuse. Additionally, admins can limit the number of displayed questions by setting a value in the Maximum Number of Questions field.

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Add New FAQs

Fill in the form in the provided fields. Once completed, click Next to continue or Cancel to discard changes.

1. Question Enter the question that will be displayed to users.

2. Source Documents Select one or more documents from the available knowledge base to use as reference materials. If no document is selected, the system will automatically use all documents in the knowledge base.

3. LLM Model Select the LLM model that will be used to generate the answer.

4. Answer You can enter the answer manually, or click Generate Answer to have the LLM create it automatically.

5. Category Assign a category to help organize and group related questions more easily.

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Activate/Deactive FAQs

By default, newly generated FAQs go through moderation before appearing in the Question Library. Admins can choose to activate or deactivate each question as needed.

• When activated, the FAQ will appear in the Question Library.

• When deactivated, it will be hidden but can be reactivated anytime from the same menu.

Below is the display of Auto Generated FAQs in the application home page

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Export Logs

You can export all available FAQ questions by clicking Export Logs.

If no date filter is applied, the system automatically exports all questions. When a date range is selected, only questions within that range will be included in the export.