Application

To access this menu, go to the sidebar and select Application.

This menu allows users to manage all applications within GLChat. Users can add, edit, or delete applications as needed.

Create New Application

To create a new application, click New Application.

Newly created applications are not automatically connected to any knowledge base.

Step 1: Setup Application

Fill in the required fields and configure optional settings as needed.

  1. Required Fields

    1. Application Logo

      Upload or select the logo for your application to represent it in both light and dark modes.

    2. Application ID Enter a unique identifier for the application. This ID is used internally for system management and tracking.

    3. Application name Specify the display name of the application. This name will appear in the user interface.

    4. Description Provide a brief summary of the application's purpose or functionality.

  2. Optional Fields

    1. Supported Agents Select one or more agents to associate with this application. These agents will handle specific user inquiries and related use cases.

Advanced Settings

  1. Application Logo

    This section allows you to customize how the application displays its logo.

    1. Use Organization Logo When enabled, the application will automatically use the same logo configured in user Organization Management settings.

    2. Show Application Logo Enable this option to display the application logo on the New Chat page.

  2. RAG Pipeline Select a Retrieval-Augmented Generation (RAG) pipeline to define how the system retrieves external information and integrates it into responses.

  3. Preset ID Choose a preset configuration that determines the application’s behavior. Available presets depend on the selected RAG pipeline.

  4. Connector Pick external connectors (apps or data sources) to integrate with your system. Only connectors registered under Organization Management are available.

  5. Knowledge Base Select the knowledge base to use for retrieving domain-specific information. You can add or manage knowledge bases from the Knowledge Base tab in the left sidebar.

  6. Question Library Curate a Question Library of frequently asked questions (FAQs), either sourced automatically from the knowledge base or added manually.

  7. Prompt Builder Catalog Entries Customize or extend default prompt templates to fit your use case. You can also enable syncing to automatically inherit updates from the master template.

  8. LMRP Catalogue Entries Define system-level prompts for advanced or technical instructions. Similar to prompt templates, these can be synced to automatically apply master template updates.

After filling in the form, click Next to manage application access, or Cancel to discard the setup.

Step 2: Manage Access

Users can grant access to an existing application from this tab. Ensure that the user or domain has been added in the User Management section beforehand.

Click "Assign User" to add a new user who can access the application.

Fill in either the Company Domain or Account field:

  1. Company Domain Enter a domain (e.g., example.com) to automatically grant access to all users with matching email addresses.

  2. Account Select individual user accounts to grant access manually, regardless of their email domain.

Once done, click Save. The assigned account or domain will appear in the access list.

Step 3: Deployment

Define how and where users interact with GLChat.

Select your preferred deployment channel and interface type from the available options:

  1. Web Widget Embed the chatbot into an existing website as a Floating Widget (corner button) or a Half-Page Widget (expanded view).

  2. Standalone Page Host the chatbot as a dedicated, full-page web application.

  3. WhatsApp Connect GLChat to a WhatsApp Business account via API integration, allowing users to chat directly through WhatsApp. Before enabling WhatsApp as a deployment option, you must first register your phone number through the Communication Provider menu.

After selecting the deployment option, click Save to complete setup or Previous to return to the previous step.

View and Edit Application Detail

To edit an existing application, click the Edit icon on the Application List page.

You can modify application settings, access permissions, and deployment options.

When finished, click Save to apply your changes.

Search Application

Use the Search field to find an application by typing its name.

Delete Application

To delete an application, click the Trash icon in the Action column.

A confirmation pop-up will appear — click Delete to proceed or Cancel to abort.

Note: You cannot delete an application that still has assigned users. Remove all assigned users first before attempting deletion.

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