Question Library

To access this features, go to the sidebar and select Application > New/Edit > Advanced Setting.

The Question Library allows admins to curate a list of frequently asked questions (FAQs) sourced from the application's knowledge base or entered manually.

These questions appear in the application UI as recommended queries, helping users quickly start a conversation, improve discoverability, and receive faster responses.

Question Source Option

1. Manual Source Admins can directly create and categorize questions that will appear in the application UI.

2. Knowledge Base Source The system automatically generates recommended questions from the selected knowledge base. Admins only need to configure how these questions are displayed, how users interact with them, and how many are shown.

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Create Question Library

Fill in the required information in the provided fields. Once completed, click Next to continue or Cancel to discard changes.

1. Source

   Defines how questions are populated:

   1. Manual: Admins manually create and manage the questions.

   2. Knowledge Base: Questions are automatically generated from the application’s existing knowledge base.

2. Display Type Determines how the recommended questions appear in the UI:

   1. By Order: Questions appear in the order defined by the admin.

   2. Random: Questions are shuffled each time for variety.

3. Click Behavior Defines what happens when a user clicks a recommended question:

   1. Send: The question is automatically sent to the LLM.

   2. Edit: The question is pre-filled in the input box, allowing the user to review or modify it before sending.

4. Maximum Questions Shown on Application

   1. Sets the upper limit for how many recommended questions are displayed to the user.

5. Question Category (Manual Option Only)

   1. A label used to organize questions into logical groups.

6. Question Text (Manual Option Only)

   1. Enter the question that will appear as part of the FAQ list and be shown to users as a suggested query.