Manage FAQ
To access this menu, go to the sidebar and select Knowledge Base > Edit Knowledge Base > Manage FAQ.
This feature enables admins to create and manage a list of frequently asked questions (FAQs) derived from the project's knowledge base. The FAQs appear in the Question Library of the associated project.
To improve performance, the system uses caching, ensuring that when users ask similar questions, responses are delivered instantly from stored data.
Phase 1: FAQs are entered manually by admins.
Phase 2 (Soon): FAQs will be automatically generated from the knowledge base using the configuration of the corresponding project assigned.
This feature improves the discoverability of common queries, speeds up response time, and provides users with reliable starting points for their conversations.
View Smart FAQ Generator
Admins can manually add FAQ entries. Each question triggers an AI-generated answer from the selected LLM. The generated response is cached so similar user queries can be answered more quickly.
Admins can also configure:
Cache Time-to-Live (TTL): Defines how long cached responses remain available.
Maximum Number of Questions: Limits how many FAQs are displayed in the Question Library.
Add New FAQs
To create a new FAQ, fill in the required fields and click Next to proceed or Cancel to discard changes.
Question Enter the question that will be displayed to users.
Source Documents Select one or more documents from the available knowledge base to use as reference materials. If no document is selected, the system will automatically use all documents in the knowledge base.
Answer You can enter the answer manually, or click Generate Answer to have the LLM create it automatically.
Category Assign a category to help organize and group related questions more easily.
Activate/Deactivate FAQs
By default, newly generated FAQs go through moderation before appearing in the Question Library. Admins can choose to activate or deactivate each question as needed.
When activated, the FAQ will appear in the Question Library.
When deactivated, it will be hidden but can be reactivated anytime from the same menu.
Below is the display of Auto Generated FAQs in the application home page
Export Logs
To export all available FAQ entries, click Export Logs.
If no date filter is applied, the system automatically exports all questions. When a date range is selected, only questions within that range will be included in the export.
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